Privacy Policy
Effective Date: January 2025
Last Updated: January 2025
Bonsai (“we,” “us,” or “our”) operates the bonsaipods.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide: We collect information you voluntarily provide, including your name, email address, billing information, and any other data you submit through forms, account creation, or communications with us.
Automatically Collected Information: When you visit our site, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. We use cookies and similar tracking technologies to collect this information.
Service Usage Data: If you use our Bonsai Pod services, we may collect server configuration data, usage metrics, and operational logs necessary to provide and maintain your Pod.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and requests
- Analyze usage trends and improve our services
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.
We may use analytics services such as Google Analytics to understand how our site is used. These services may collect information sent by your browser as part of a web page request.
4. Third-Party Services
We may employ third-party companies and services to facilitate our operations, including:
- Hosting providers for infrastructure and server management
- Payment processors for billing and transactions
- Analytics services for usage analysis
- Communication tools (e.g., Discord) for service delivery and support
These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at the information provided below.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: hello@bonsai.so
Company: Bonsai / Jackalope Labs, LLC